Business and Capabilities Orientated

Technology is complex. It is not reasonable to hire full-time individual Subject Matter Experts (SME) for every single initiative or technology. IT Professionals at today’s technology driven businesses are often tasked to maintain a variety of different systems. Sometime the “Jack of all Trades” method is not always the best approach. These technologies and systems are maintained based on the internal staff’s skill sets which often means that some systems are not operating as well as they could. It is not reasonable to expect these individuals to be an expert on every piece of technology that the business depends on to serve customers. Even companies with the best systems and people still need some advice, direction and expertise every once in a while. That’s where Equilibrium fits in…

Do you ever feel like this guy at work doing a balancing act? Call us today and get back on your feet again.

Equilibrium’s certified engineers and practice driven consultants can help your business get a hold of technologies that need attention and improve those that are functioning well. Simple improvements or modifications to current systems can often yield great benefits to organizations by providing improved capabilities, increased stability and better performance. Equilibrium can also help to reduce or control complexity through our well developed practices and procedures. The majority of our clients are self sufficient. Equilibrium compliments and supplements our client’s internal staff with our consulting and support services.

Many businesses do not employ the full-time professional services of Attorneys or CPAs, however they do frequently use these professional services on a regular basis. For instance a company may employ a trusted CPA to review weekly payroll, reconcile monthly statements, and create quarterly management reports. Similarly Equilibrium provides companies with professional IT engineering services to help administrator and support computing environments on a regular basis as needed. We are focused on and committed to building long-term relationships with our clients. All of these components are part of our desire to be your GO TO firm of choice for “Trusted Technology Consulting.”

Thus our tag line: “Trusted Technology Consulting.”

Affordable IT Professional Services

We understand every dollar counts when you’re talking about the bottom line, which is why we make our IT professional services affordable. Our customers can strike the perfect balance of meeting their technology needs while adding tremendous value to the business.

Well Managed Repeatable Process

The fundamental structure of the program is based on proper planning, instilling disciplined best-practice processes and building in management controls that ensure consistently reliable results. Having stability like this is fundamental to your ability to grow and efficiently operate your business.

Comprehensive and Flexible Support

Our support team can provide server, desktop, network, and application support. We offer a support program that includes Best Practice Systems Administration (BPSA) “Scheduled Support,” Help Desk User Support, Level I, II, & III “Requested Support” and 7 x24 “Emergency Support” options, giving you just the right amount of support.

IT Support Program

Many companies find it difficult to make their IT infrastructure a priority. The day-to-day pressures of running the core business take precedence. Yet, for most, the amount spent on technology coupled with the time required to maintain and upgrade it seems to be growing every quarter. In spite of that, the need for reliable and productive computing systems continues to grow past your internal ability to manage it. You likely face some of these issues every day:

• Continual reactive rather than proactive management
• End-user dissatisfaction/unscheduled downtime
• Increased exposure to security breaches
• Falling behind in patches/fixes
• No time for disaster recovery planning and testing
• Missing or outdated systems documentation
• Need for virus protection/remediation
• Lack of software and hardware inventory – poor asset management
• Company’s ability to leverage new technology is limited by an individual’s skill set
• IT staff issues: salary, training, turnover

The Solution: Equilibrium’s IT Support Program

Equilibrium has a well established process for managing IT network and systems infrastructure for small and medium businesses in Chicagoland. We created the IT Support Program based on best practices. Since our engineers are exposed to a number of different client environments, we are able to make a wide range of IT skills and operational expertise available to you without the cost of employing a full time engineer. Time sharing our resources gives you a professional subject matter expert as needed; whether it is hourly, daily or weekly.

Our customers are assured of seeing the following benefits by partnering with Equilibrium:

• Minimize Risk: Our analysis identifies and addresses high risk issues early-on
• Reduce Costs: Advance scheduling of support activities allows you to optimize your IT budget
• Enhance Communication: We thoroughly document your environment and keep you regularly informed of the health of your system
• Increase ROI: Processes and systems are optimized to achieve higher returns on your computer investments
• Leverage Experts: Our team’s broad knowledgebase can supplement your in house skill set to efficiently resolve your issues
• Improve Reliability: Regular maintenance improves reliability and consistency of operations

The IT Support Program: Simple and Compelling

The IT Support Program is built from the ground up to address the specific needs of businesses and organizations. Here’s how the program works:

FREE Consultation

In order to customize our program for you, we will discuss with you the characteristics of your business, your computer systems, and your personnel. At that time, we will come to an understanding of your priorities, goals and requirements to determine if our program is a good fit for your company.

Step #1: IT Assessment

Our engagement begins with an evaluation of the technical health of your computer systems. We take the output of this IT Assessment to generate a report that describes elements of risk and issues that impact your business. The findings and recommendations necessary to achieve a "stable baseline" are then discussed with your team.

Step #2: Stabilization

From the IT assessment, the issues are then prioritized and scheduled for resolution. High priority issues typically addressed in this step include:

• Fixing network problems that cause the system to be unreliable
• Resolving problems with the data backup system
• Identifying and correcting security concerns
• Instituting virus prevention and remediation
• Conforming your software licenses
• Developing systems documentation and a basic set of operating procedures for the day-to-day maintenance of your systems.

Once the computer systems have achieved a stable baseline, your company is ready to enter the final step of managing your environment.

Step #3: Ongoing Support

Equilibrium can become your source for on-going support needs. Equilibrium will allow you to reduce the burden on your staff, shorten your to-do list, and let your IT investment work for you. We provide the following support offerings:

Each ITSP client is assigned dedicated resources with the most appropriate skill sets. A handpicked support team will be customized from our pool of talented engineers. Our well developed, practice based methodology is constantly improving and is applied at each level of support offered by Equilibrium.

• Scheduled Support: Your dedicated resource team can provide a combination of Help Desk User Support and Best Practice Systems Administration (BPSA) on a pro-active basis during regularly scheduled support times (onsite & remote). Your Account Executive/Manager will work with you to determine a proper fit for your current computing environment. During this time we can handle support requests of any nature and a punch list of recently reported issues.



• Requested Support: Flexible and as-needed support. This support can include project based work, extra days of support, remote systems troubleshooting and user help desk calls all from Equilibrium’s pool of talented engineers.



• Emergency Support: Optional for Scheduled Support subscribers, Emergency Support is a guaranteed response from a member of your dedicated team within two hours and, if necessary, onsite support within four business hours of your call.

Your primary point of contact – the IT Support Program Manager – will personally coordinate all aspects of the support offering and regularly monitor, report and review your computing systems’ health with you. Equilibrium will allow you to reduce the burden on your staff, shorten your to-do list and let your IT investment work for you.

Equilibrium IT Solutions, 5080 N Elston Ave. Chicago, IL 773.205.0200

Copyright ©2008 Equilibrium IT Solutions, Inc. All rights reserved.

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